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Answer: With an active support agreement, you get access to full-fledged and experienced support from Solidmakarna, with over 25 years of experience in IRONCAD and design work. Support covers everything from technical issues and installations to license management and workflow optimization. You can contact us by phone, email or screen sharing, which allows direct guidance in the program. If needed, support can also be provided directly from IronCAD in the US. Support not only helps solve problems, but also provides tips and best practices to work smarter, faster and more efficiently.

Answer: The support agreement gives you access to new versions and features of IRONCAD at all times, making your work more productive. You get improved tools for both 2D and 3D, updates to the ACIS and Parasolid solid cores, and support for new operating systems. This means you can create more complex models, import and export different file formats, and work without compatibility issues. Support also provides advice on how to put these new features into practice to optimize workflows, reuse component libraries and reduce project lead times.

Answer: Yes, IC Mechanical is included and provides access to an extensive library of standard 3D components, such as screws, nuts, washers, threads, steel beams, aluminum profiles, lock rings, o-rings, stuffing boxes, sprockets, boom joints and keyways. In addition to the component library, you also get access to smart tools for steel stairs, railings, piping, parts lists, auto-numbering of parts, unique QR codes for 2D drawings and fast DWG/DXF export directly from the 3D model. Support can guide you on how to optimally use these features in projects, and provide tips for efficient design and automation of routine tasks.

Answer: Yes! All customers with a support contract receive online training, instructor-led and customized to your needs. The training is completed in approximately 30 minutes and covers features such as dynamic modeling, assemblies, IC Mechanical, bills of materials, and exporting drawings. Employees can participate whether they are in the office or at home, making the training flexible and easy to complete at no extra cost. This is offered once a year for all support customers.

Answer: The support agreement always provides access to the latest versions of IRONCAD and IC Mechanical, including bug fixes, enhancements and new features. The updates cover both 2D and 3D features, updates to the ACIS and Parasolid cores, and new import and export filters. Support can assist you with installing updates, checking system requirements and license management, ensuring that workflow is not interrupted and that you are always working with the latest technology.

Answer: If you wait to renew your support contract, you can sign a "Return To Support" contract later. The price depends on how much time has passed since the support expired. If more than 4 years have passed without support , the license can no longer be updated. Prices are exclusive of VAT. By signing up for support in time, you protect your investment and ensure access to news, updates and expert support. Contact us for more information.

Answer: For urgent issues, such as problems with license, installation or programs that do not start, we recommend that you call our support phone directly. You can also use email or screen sharing. Support prioritizes issues that are holding up work and can provide step-by-step instructions in real time, saving time and reducing the risk of errors.

Answer: Absolutely! We can provide guidance on dynamic modeling, assemblies, bills of materials, piping, stairs and railings, and workflows in DDM and WoodLAB. Support can show you how to optimize the use of component libraries, how to create automated processes and how to structure your projects for maximum efficiency. We also advise on the reuse of templates and standard libraries, saving time and reducing the risk of mistakes.

Answer: Screen sharing allows support to see exactly what you are doing, analyze problems in real time and guide you step-by-step. This is often used for installation, license activation, troubleshooting or reviewing advanced features. Screen sharing allows us to resolve issues faster and more accurately than via email communication.

Answer: We can analyze your current processes, suggest improvements in dynamic modeling, component usage, DDM and WoodLAB. The goal is to reduce lead times, eliminate unnecessary steps, and increase the quality of drawings and models.

Answer: In addition to technical support , you will receive tips for smarter use of IRONCAD, IC Mechanical and WoodLAB, guidance for project optimization, advice on updates and new features, and free online training. Support ensures you get the maximum value from the programs, whether you are a beginner or an experienced user.