Error message DDM Office: Unable to find DDM_FILES record for DDM_System.ini on Vault.
Emil Rindell

Emil Rindell

Jonas Bryntesson

Jonas Bryntesson

Henrik Andersson

Henrik Andersson

2024-09-17

Emil Rindell

Emil Rindell

Jonas Bryntesson

Jonas Bryntesson

Henrik Andersson

Henrik Andersson

2024-09-17

5 min read

Error message DDM Office: Unable to find DDM_FILES record for DDM_System.ini on Vault.

If you receive the error message "Unable to find DDM record for DDM.ini on Vault" when you start DDM Office, it may be because the program does not have sufficient permissions to access the necessary system files.

Solution

To remedy this:

  1. Run as administrator: Right-click on the DDM Office icon in the Start menu and select Run as administrator. This will give the program the necessary permissions to access the system files.
  2. Check user permissions: Make sure your user profile has the right permissions to read and write to the folders and files that DDM Office uses.
  3. Contact your system administrator: If the problem persists, contact your system administrator to ensure that all necessary system files are in the correct location and that no access restrictions are preventing the program.

Further assistance

If the above steps do not solve the problem, please contact us at solidmakarna for further assistance.

FAQ